Payment and Insurance

What to Expect

As you get ready for your upcoming dental appointment, we want to provide you with essential information to ensure a smooth and transparent experience.

  • Payment Information:
    On the day of your service, we kindly request payment in full. Our services are specialized, and our practice is not affiliated with any dental insurance plans, operating as an out-of-network provider.
  • Insurance Coverage:
    Prior to your visit, we recommend checking with your insurance provider to understand the typical reimbursement for out-of-network coverage. Please note that some of the procedures we perform may not be recognized by insurance companies.
  • Our Focus:
    Our primary focus is to provide a conservative approach to your dental health. We aim to conserve your smile with the least invasive options which can lead to less repair needs, more natural tooth preservation, reduced visits and a healthier smile. The methods of traditional dentistry are more than 100 years old, and insurance companies have been complying with coverage over these methods. At Natural Life Dental, we want the best for you, our patient, and not just a payout from the insurance company. Our goal is to help you have the healthy mouth and confident smile you deserve. This means we have to take a more modern approach and not let the insurance company decide what is and isn’t important.
  • Upfront Fee Disclosure:
    We know you dislike surprise hidden costs, and so do we. Rest assured, our fees are always transparent. When you schedule appointments, whether for a routine cleaning or a procedure with Dr. Robertson, we will share the applicable fees upfront.
  • Insurance Claim Assistance:
    We are committed to assisting you with the insurance claim process. We will guide you in submitting the necessary documentation, and any reimbursement following claim processing will be issued directly to you based on your individual plan.
  • Payment Options:
    For added convenience, we also accept CareCredit—a specialized credit card designed to make payments more manageable. This option allows you to pay in full at the time of service while providing the flexibility to spread the cost over time, similar to a traditional credit card.
  • Restoration Work Estimates:
    For restoration work, we provide estimated fees to give you an idea of the cost involved. It's important to note that these are estimates, and the actual cost may vary based on the complexity of the treatment required. If Dr. Robertson discovers unexpected complexities, rest assured that he will discuss the necessary treatments, associated costs, and alternative options with you prior to treatment.
  • Timely Scheduling Matters:
    We understand that time is precious. It is important to note that delaying necessary dental treatment may result in more complex issues and possibly, increased costs. Dr. Robertson is dedicated to addressing your dental needs promptly. Scheduling your appointments within an appropriate time frame can help maintain the initially quoted fees. If there are delays in receiving necessary treatment, we will work with you to re-evaluate your case to determine any changes in costs and treatment.
  • Open Communication:
    Our hygienists play a crucial role in ensuring you are well-informed. They will explain the possibility that additional work may be needed during the procedure. If Dr. Robertson discovers unexpected complexities, rest assured that he will discuss the necessary treatments, associated costs, and alternative options with you prior to treatment.
  • Financial Collaboration:
    We understand that dental care is an investment in your health. Our team is committed to working with you on the financial side. If you have concerns or questions about the costs involved, please feel free to discuss them with us. Your health is our priority, and we want to ensure you receive the care you need without any financial surprises.

Thank you for choosing us for your dental care. If you have any questions or concerns, feel free to reach out to our team.

We're ready to meet you. Request an appointment today!